Hi there,

Thank you for letting us know about your experience with Lotty Files. We're sorry to hear that you're having issues and we appreciate your feedback.

Just to clarify, we currently only offer subscriptions on an annual basis and don't have a monthly plan at the moment. However, we're constantly looking to improve our service and will take your feedback into consideration.

Regarding your refund request, we've received it and have already processed it. Please check your ticket for our reply and let us know if there's anything else we can do to help.

Thank you for your patience and understanding.