Can't get animation for about 2 days already
closed
A
Ani Hakobyan
I can't get this animation for about 2 days already, and it doesn’t work in a figma even as a plugin. What can I do, answer pls asap.
Thank you.
haris
closed
Beatrice (LottieFiles)
in progress
Beatrice (LottieFiles)
Hi Ani Hakobyan, thank you for reaching out and sorry you're having trouble.
I was able to replicate your issue, it seems we're having trouble converting this particular animation into a GIF to insert into Figma. Our team is looking into this. Thank y you for your patience!
A
Ani Hakobyan
Beatrice (LottieFiles) Hello, and thank you for your response.
The problem was tried to download the GIF, but it only opened the pop up and thats all. It stands frozen in 0.
Here is the screenshot.
Beatrice (LottieFiles)
Ani Hakobyan hi there, we found out that it’s because this particular animation has way more frames than the average animation. It has 1800 frames. Our conversion library ran out of memory while attempting to convert.
Unfortunately we cannot make any immediate updates to enable conversion of animations with too many frames - any chance you could find another animation that might work better?
A
Ani Hakobyan
Beatrice (LottieFiles) Hello)
Thank you for the response!
The problem is I can't download, or insert none of those lotties. I tried some other animations, but I couldn’t download, nor I could insert it in my Figma frames from the plugin ((
Beatrice (LottieFiles)
Ani Hakobyan: Hi again! Sorry to hear you’re having trouble with other Lotties, too. Mind sending me some of the other ones you tried?
A
Ani Hakobyan
Beatrice (LottieFiles) Hi there)
Everything's ok now. Thank you very much for the support ☺️