Cannot see interface
closed
Sam Guenin
In after effects (18.4.1) when I click Window > Extensions > Lottiefiles, nothing happens. I don't get the window that is supposed to pop up. How do I fix this issue? I've enabled "Allow Scripts to Write Files and Access Network" and I've already uninstalled and reinstalled the plugin a number of times. I'm also very new to the plugin (obviously) so maybe I don't need this window to properly export the animations for web?
Nick
closed
Nick
Hi Sam Guenin
This is something related to the plugin and not web interface. From your description, I guess you are running on Windows. If yes, could you try to run the AE as Administrator and then try to launch the Lottiefiles plugin?
If it doesn't help, can you drop an email to our Support team at Support@lottiefiles.com with the below details ;
1) The After Effects version you're using.
2) The exact operating system you're using (e.g. mac OS Catalina, version 10.15.6)
3) Language of the plugin
4) Language of the os
5) Source file (if possible)
6) A screenshot of what is or isn't happening with the plugin within AE (sometimes getting a clear visual can be really helpful).
Sam Guenin
Nick: Running as admin did work, so thank you!
But just so you know:
- AE Version 18.4.1
- Windows 10 20H2
- English
- English
- I downloaded from the desktop Adobe Creative Cloud app
- See screenshot attached, I would click that and nothing would appear.
