Customize function not working (Figma plugin) | Voters

Customize function not working (Figma plugin)

complete

Catarina Ramos

Every time I try to customize (Color palettes or Background) it goes white and I cannot do anything else.

It has been happening for quite a while now.

October 30, 2022

haris

marked this post as

complete

haris

Hi Catarina Ramos

We have fixed the issue with the customization feature in version 20, which was released a few hours ago. If you are still experiencing issues with customizing a Lottie, please let us know.

Catarina Ramos

Figma Desktop
macOS Monterey 12.6
Customize > New Palette > White screen
Customize > Change background > Save > White screen

haris

Hi Catarina Ramos

Thank you for reporting the issue. To help us track this issue and resolve it, could you tell us a little bit more about the following points:

Are you using Figma Desktop or Figma Web?
What operating system and browser are you using?
Does the screen goes white when you click the "Cutomize" button, or after you go to "Customize" page and use any of the available options such as "Generate Color Palette"?

haris

marked this post as

under review