1
Files missing while uploading
closed
Krzysiek s
Any animation I want to import from Lottie library to After Effects displays an error that files are missing and I can't do anything with the animation.
Log In
Activity
Newest
Oldest
Nick Vemmal
closed
Nick Vemmal
Hi Krzysiek
Are you still encountering the same issue with our Lottiefiles AE plugin?
If yes, could you provide the following details to our support team at Support@lottiefiles.com
1) The After Effects version you're using.
2) The exact operating system you're using (e.g. mac OS Catalina, version 10.15.6)
3) Language of the plugin
4) Language of the os
5) Source file (if possible)
6) A screenshot of what is or isn't happening with the plugin within AE (sometimes getting a clear visual can be really helpful).
Having all this information will help our plugins team uncover better what may be the problem.